AI-Powered Customer Support

    Intelligent chatbots
    for
    e-commerce

    Our intelligent chatbots automatically answer questions about products, shipping, and orders - even outside business hours. Increase your conversion with AI.

    What Glimps automates

    Why intelligent chatbots are essential for e-commerce

    Delivering quality service requires time and attention. While your team handles order tracking questions, potential buyers remain without product advice. Our intelligent chatbots combine automated support with active purchase guidance.

    Answer product questions instantly

    Personalized recommendations based on behavior

    Automatic order tracking updates

    Recover abandoned carts

    Upsell and cross-sell opportunities

    Discover the possibilities

    Customer

    Where is my order? I have order number #12849

    AI Chatbot

    Your order is on its way! 📦 The package was shipped yesterday and will arrive tomorrow between 2:00 PM - 6:00 PM.

    Customer

    Perfect! Thank you 😊

    How it works

    Smarter than a chatbot.

    Better than a support tool.

    We don't build chatbots.

    Strategic AI

    Not just a chatbot. A system that thinks, learns, and improves with every conversation.

    Built for Growth

    Built for scalable e-commerce. From 100 to 100,000 conversations per month.

    Reliable & Transparent

    GDPR compliant and always transparent about how AI works.

    Seamless Collaboration

    Glimps works seamlessly with your support team. Escalation when needed.

    Conversion Focus

    Every answer is optimized to remove doubt and stimulate purchase.

    Customer Satisfaction

    95% satisfaction through fast, accurate, and human answers.

    OUR PRIMARY INTEGRATIONS

    Make productivity easier
    with 50+ integrations

    Shopify logo
    SendCloud logo
    WooCommerce logo
    WhatsApp logo
    Odoo logo
    PrestaShop logo
    Slack logo
    Magento logo
    bpost logo
    PostNL logo

    And many more integrations available

    View all integrations →
    BEHIND THE SCENES

    From question to answer in 80 milliseconds

    From intent recognition to personalization: see the process that makes every customer interaction efficient and accurate.

    0.00s

    Customer asks question

    E
    Emma
    Young customer
    "Red sneakers size 42"
    0.01s

    Views shopping cart

    Nike Air Max
    €129
    Adidas Sokken
    €12
    Nike preference detected
    0.015s

    AI understands context

    The AI analyzes intention, behavior, and context to form the perfect answer.
    Intent
    Profile
    Behavior
    Context fully understood
    0.025s

    Adjusts tone

    Recognizes who's speaking and automatically adjusts the tone.
    B2B
    "Good day! I would be happy to help you..."
    E
    Emma (Active)
    "Hey! 👋 Perfect, I have..."
    0.055s

    Generates recommendation

    Combines sales data + customer profile + behavior
    Cart
    Stock
    • Reviews ⭐ 4.8+
    Conversion
    Match 95%
    ⚡ 80ms

    Perfect answer

    ⚡ 5x faster than human response (100-150ms)
    G
    Glimps AI
    Hey! 👋 I have 23 red sneakers in size 42. Based on your Nike preference:
    Nike Air Max 1
    €1304.8
    Nike Air Max 2
    €1404.9
    Scroll right to follow the journey

    AI that knows what you sell

    Glimps integrates with your product catalog, inventory and order data. It answers questions about size, color, delivery time and return policy — without your team having to intervene.

    Real-time product information

    Direct insight into stock and availability

    Smart recommendations

    Upsell and cross-sell at the right moment

    Your tone of voice

    Sounds like your brand, not like a robot

    Customer interactions

    1.245

    Product questions
    Order tracking
    Return questions
    Automatically resolved85%

    PRODUCT FEATURES

    Unleash the power of automation

    Boost your e-commerce excellence

    Strengthen your brand and reach customers in an unprecedented way with Glimps

    Ready to transform your customer service? Register for a demo and begin your journey to automated excellence. Your success story starts here.

    92%

    Increase in conversion

    3.8x

    More sales

    OverviewLive

    Conversie Trend

    +127%

    Active Users

    2,847

    ↑ 12%

    Response Time

    1.2s

    ↓ 0.3s

    Customer Insights

    Emma Johnson

    Online

    2 min

    Michael Brown

    Online

    5 min
    How it works

    Work smarter

    with direct access for every customer.

    01

    Screening your business

    We only work with brands that are truly ready for AI. We screen your webshop, data, and systems to determine where the biggest gains lie.

    02

    Analysis of customer questions

    We examine 80% of the most frequently asked questions — that's the foundation for maximum automation.

    03

    Implementation & training

    Glimps is fed with your product data, policies, and tone of voice — so it sounds like your brand.

    04

    Go-live & optimization

    After approval, your bot goes live. From then on, we continuously improve based on real data.

    COMPARE & CHOOSE

    Which customer service solution fits your webshop?

    The right choice depends on your size, traffic and ambitions. Discover which approach suits your situation.

    Only human team

    Suitable for: Webshops with <200 customer contacts per month

    What it does well:

    Personal contact and empathy
    Complex questions answered well directly
    No implementation needed

    Limitations:

    Not scalable with growth
    Limited to office hours
    High personnel costs with more traffic
    Team drowns in repetitive questions

    Typical result:

    Response time: 2-24 hours
    Availability: 9am-5pm weekdays

    Simple FAQ Bot

    Suitable for: Webshops that only want to automate standard FAQs

    What it does well:

    Always available (24/7)
    Answers basic questions instantly
    Cheaper than human team

    Limitations:

    No access to product data/stock
    Cannot help with product selection
    Frustrates customers with limited answers
    No personalization possible
    Does not learn

    Typisch resultaat:

    30-40% of questions resolved automatically
    Often frustration with customers

    Glimps AI

    Suitable for: Growing e-commerce businesses (500+ customer contacts/month)

    What it does well:

    Access to real-time data (stock, prices, orders)
    Actively helps with product selection
    Automates 70-80% of questions
    Continuously learns and gets smarter
    Personalization based on behavior

    Limitations:

    Requires structured product data
    Implementation takes 2-4 weeks
    Not suitable for <200 contacts/month

    Typisch resultaat:

    15-20 hours saved per week
    70-80% automation rate
    24/7 availability
    Discover all features →

    No solution is perfect for everyone

    The right choice depends on your size, traffic and ambitions. Not sure? Schedule a no-obligation conversation - we'll help you choose the best solution, even if it's not Glimps.

    Schedule a no-obligation conversation →

    Embrace The Future Of
    E-commerce AI Automation.

    FAQ'S

    Frequently asked questions

    Everything you need to know

    Support Team

    info@glimps.be

    Start free with glimps

    Stop missing sales & start
    surprising customers

    Join hundreds of e-commerce businesses using AI for instant support, answering questions 24/7, and increasing conversions.