glimps

    💡 HOW WE WORK

    From chaos to control. In 5 steps.

    No standard chatbot. No generic answers. Only AI that understands your business, helps your customers, and delivers real results.

    1
    ScreeningWe only work with brands that are truly ready for AI.
    2
    AnalysisWe examine 80% of the most frequently asked questions
    3
    ImplementationGlimps is fed with your product data, policies, and tone of voice
    4
    Go-liveAfter approval, your bot goes live.
    5
    Data InsightsValuable insights from every conversation
    1

    Screening

    Screening your business

    We screen your webshop, data, and systems to determine where the biggest gains lie.

    • Analysis of product data & structure
    • Identification of biggest opportunities
    • Business readiness assessment
    Note: We look critically at whether we're a fit. It may be that we don't match — that saves both parties time and frustration.
    Next: Analysis of customer questions
    Business ScanApproved ✓
    Product data quality94%
    Data structure87%
    API availability100%
    Content completeness76%
    AI Readiness Score
    89/100
    2

    Analysis

    Analysis of customer questions

    That's the foundation for maximum automation. We analyze real customer questions from your inbox, helpdesk, and chat to optimally train the AI.

    • 80% most common questions
    • AI training on your customer behavior
    • FAQ and policy mapping
    Next: Implementation & training
    Most asked questions89% coverage
    1
    Where is my package?
    847 times asked
    +12%
    2
    What are the shipping costs?
    623 times asked
    +8%
    3
    Can I return this?
    512 times asked
    -3%
    4
    Is this product available?
    489 times asked
    +15%
    5
    What size should I get?
    401 times asked
    +22%
    AI Training Complete
    2.341 conversations analyzed
    3

    Implementation

    Implementation & training

    So it sounds like your brand. Every response feels authentic, every recommendation is relevant.

    • Tone of voice matching
    • Product data integration
    • API connections
    Next: Go-live & optimization
    Implementation Status● In Progress
    Product data integration
    100%
    Tone-of-voice training
    100%
    API connections
    75%
    Testing & QA
    45%
    1.247
    Products
    89
    Categories
    5
    APIs
    4

    Go-live

    Go-live & optimization

    From then on, we continuously improve based on real conversations. New products? New questions? The bot learns automatically.

    • Continuous performance optimization
    • Automatic learning & improvement
    • Real-time analytics dashboard
    Next: Data Insights
    Live PerformanceLast 30 days
    ● Live
    Conversations
    3.847
    +43% vs previous month
    Resolved without help
    89%
    +12% vs previous month
    Conversion rate
    +43%
    AI continuously learns from new conversations
    5

    Data Insights

    Data Insights based on chat history

    From thousands of chat conversations, we extract patterns and trends that help your business. From product feedback to customer behavior - everything becomes clear.

    • Customer behavior & trends analysis
    • Product feedback & improvement points
    • Conversion optimization opportunities
    Insights DashboardLast 30 days
    ● Live
    Most requested productsTop 3
    Sports shoes847 questions
    Yoga mats623 questions
    Fitness trackers512 questions
    Customer sentiment
    Positive 😊78%
    Neutral 😐18%
    Negative 😟4%
    Improvement opportunity detected
    45% of customers ask about size charts. Consider placing these more prominently.
    Weekly new insights & recommendations

    Ready to get started?

    Let's explore together how Glimps can transform your customer service.

    Schedule a free screening
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