AI Chatbot connected to PostNL
Connect Glimps to PostNL and let your chatbot automatically answer parcel tracking questions — with live Dutch and Belgian shipment data, pick-up point locators, and return shipment guidance.
Average results for webshops with Glimps + PostNL
68%
Of tracking questions handled automatically
-40%
Fewer support tickets about shipping
Fast
Setup via API connection
24/7
Live tracking answers
How the PostNL integration works
Connect PostNL
Link your PostNL account to Glimps in a few clicks. No technical knowledge required.
Live parcel data
The chatbot gets real-time access to all shipments, tracking codes and delivery statuses via the PostNL API.
AI learns your shipping flow
Glimps learns your delivery windows, PostNL service points, return policy and how to handle missed deliveries.
Automatic tracking answers
Customers ask about their parcel — the chatbot checks PostNL and answers immediately, 24/7.
What Glimps does with your PostNL data
Dutch and Belgian tracking
Customers get the live status of their PostNL shipment directly in the chat, for both the Netherlands and Belgium.
PostNL pick-up point locator
The chatbot finds the nearest PostNL service points and parcel lockers so customers can collect or drop off parcels with ease.
Missed delivery support
When a delivery attempt fails, Glimps informs customers of the next steps and helps them reschedule or redirect their parcel.
Return shipments
Glimps guides customers step by step through starting a return shipment via PostNL — no agent support needed.
Parcel locker (pakketkluis)
The chatbot informs customers about PostNL parcel locker availability and how to use them for 24/7 parcel pickup.
Available 24/7
Shipping questions arrive at all hours. The chatbot handles them instantly, day and night, weekends included.
What your customers can ask
"Where is my PostNL parcel right now?"
"My tracking code is 3S... — what's the status?"
"When will my order be delivered?"
"Where is the nearest PostNL pick-up point?"
"I missed my delivery — what do I do?"
"Can I have my parcel delivered to a parcel locker?"
"How do I return my order via PostNL?"
"Where can I drop off my return parcel?"
Ready to connect Glimps to PostNL?
Let your chatbot answer every PostNL shipping question with live parcel data — no agent needed.
Request a demo