AI Chatbot connected to DHL
Connect Glimps to DHL and let your chatbot answer international shipping questions automatically — with live parcel tracking, customs information, DHL ServicePoint locations and return guidance.
Average results for webshops with Glimps + DHL
68%
Of tracking questions handled automatically
-40%
Fewer support tickets about shipping
Fast
Setup via API connection
24/7
Live tracking answers
How the DHL integration works
Connect DHL
Link your DHL account to Glimps in a few clicks. No technical knowledge required.
Live international shipment data
The chatbot gets real-time access to all DHL shipments, tracking numbers and delivery statuses via the DHL API.
AI learns your international shipping flow
Glimps learns your DHL services, delivery windows per country, customs requirements and how to handle international delays.
Automatic tracking answers
Customers ask about their international order — the chatbot checks DHL and responds immediately, 24/7.
What Glimps does with your DHL data
International parcel tracking
Customers get the live status of their international DHL shipment directly in the chat, without any manual effort from your team.
DHL ServicePoint locator
The chatbot finds the nearest DHL ServicePoint or parcel locker for pickup or drop-off — based on the customer's location.
Customs clearance questions
Glimps answers common customs questions — required documents, import duties and expected clearance times — automatically.
Express vs standard delivery
The chatbot explains the difference between DHL Express and DHL Parcel and helps customers choose the right service.
International returns via DHL
Glimps walks customers through initiating a DHL return shipment — step by step, without needing agent support.
Delayed international shipments
When a DHL shipment is delayed — due to customs or transit — the chatbot informs customers proactively and manages expectations.
What your customers can ask
"Where is my international DHL parcel right now?"
"My DHL tracking number is 1Z123 — what's the status?"
"When will my order from abroad be delivered?"
"Are there customs charges on my shipment?"
"Where is the nearest DHL ServicePoint?"
"What's the difference between DHL Express and DHL Parcel?"
"How do I return my order via DHL?"
"My DHL parcel is stuck in customs — what do I do?"
Ready to connect Glimps to DHL?
Let your chatbot answer every international shipping question with live DHL data — no agent needed.
Request a demo