AI Chatbot connected to your Fulfillment Center
Connect Glimps to your external fulfillment partner or 3PL logistics provider and let your chatbot answer questions about order status, stock at the fulfillment center, carrier handoffs and return processing — automatically, 24/7.
Average results for webshops with Glimps + Fulfillment Centers
65%
Of fulfillment questions automated
-35%
Fewer logistics support tickets
Fast
API integration setup
24/7
Live fulfillment answers
How the Fulfillment Centers integration works
Connect your fulfillment partner
Link your fulfillment center or 3PL to Glimps via API. Most major fulfillment platforms are supported.
Live fulfillment data
The chatbot gets real-time access to order statuses, stock levels, carrier handoffs and return processing data.
AI learns your logistics flow
Glimps learns your fulfillment SLAs, carrier handoff windows, return procedures and how to handle delay communications.
Automatic fulfillment answers
Customers ask about their order or shipment — the chatbot checks your fulfillment center and responds immediately, 24/7.
What Glimps does with your fulfillment center data
Order handover status
Customers can ask whether their order has been handed over to the carrier from the fulfillment center and get an immediate, accurate answer.
Carrier handoff tracking
Glimps tracks when an order leaves the fulfillment center and has been picked up by the carrier — and communicates this clearly in chat.
Stock at fulfillment center
The chatbot can answer questions about current stock levels at your fulfillment center, including reserved and available inventory.
Return processing updates
Glimps informs customers about the status of their return at the fulfillment center — whether it has been received, inspected or refunded.
Fulfillment delay notifications
When a fulfillment delay occurs, the chatbot proactively informs affected customers and sets realistic expectations.
SLA questions answered automatically
Customers asking about delivery timeframes or SLA commitments get instant answers based on your fulfillment center's current performance data.
What your customers can ask
"Has my order been shipped from the warehouse yet?"
"When was my order handed over to the carrier?"
"Is my return being processed at the fulfillment center?"
"How long does it take from order to dispatch?"
"Is the item I ordered still in stock at your warehouse?"
"Why is my order delayed at the fulfillment center?"
"Has my return been received and confirmed?"
"What is the expected delivery timeframe for my order?"
Ready to connect Glimps to your Fulfillment Center?
Let your chatbot answer every logistics and fulfillment question with live data from your fulfillment partner — no agent needed.
Request a demo