AI Chatbot connected to GLS
Connect Glimps to GLS and let your chatbot answer European parcel delivery questions automatically — with live tracking, GLS ParcelShop locator, estimated delivery windows and return guidance.
Average results for webshops with Glimps + GLS
68%
Of tracking questions handled automatically
-40%
Fewer support tickets about shipping
Fast
Setup via API connection
24/7
Live tracking answers
How the GLS integration works
Connect GLS
Link your GLS account to Glimps in a few clicks. No technical knowledge required.
Live European shipment data
The chatbot gets real-time access to all GLS parcels, tracking numbers and delivery statuses via the GLS API.
AI learns your European shipping flow
Glimps learns your GLS services, delivery windows per country, ParcelShop network and return policies across Europe.
Automatic tracking answers
Customers ask about their European order — the chatbot checks GLS and responds immediately, 24/7.
What Glimps does with your GLS data
European parcel tracking
Customers get the live status of their GLS parcel across Belgium, Netherlands, Germany, France and more — directly in the chat.
GLS ParcelShop locator
The chatbot finds the nearest GLS ParcelShop for pickup or drop-off — based on the customer's address or zip code.
Estimated delivery window
Glimps tells customers exactly when to expect their GLS parcel — per country and per service level.
Returns via GLS
Glimps walks customers through initiating a GLS return shipment — step by step, without needing agent support.
International B2B shipments
For B2B customers, the chatbot handles questions about GLS Business Parcel, freight and cross-border European deliveries.
Proactive delivery updates
When a GLS parcel is delayed or ready for pickup, the chatbot can inform customers proactively and reduce inbound support contacts.
What your customers can ask
"Where is my GLS parcel right now?"
"My GLS tracking number is 12345 — what's the status?"
"When will my order from Germany be delivered?"
"Where is the nearest GLS ParcelShop?"
"Can I pick up my GLS parcel at a ParcelShop?"
"How do I return my order via GLS?"
"My GLS parcel hasn't arrived — what do I do?"
"Does GLS deliver to France and the Netherlands?"
Ready to connect Glimps to GLS?
Let your chatbot answer every European shipping question with live GLS data — no agent needed.
Request a demo