AI Chatbot connected to MyParcel
Connect Glimps to your MyParcel account and let your chatbot answer shipping and tracking questions automatically — with live shipment data across all your carriers, including PostNL, DPD, bpost and DHL.
Average results for webshops with Glimps + MyParcel
68%
Of tracking questions handled automatically
-40%
Fewer support tickets about shipping
Fast
Setup via API connection
24/7
Live tracking answers
How the MyParcel integration works
Connect MyParcel
Link your MyParcel account to Glimps in a few clicks. No technical knowledge required.
Live shipment data
The chatbot gets real-time access to all shipments, tracking codes and carrier statuses via the MyParcel API.
AI learns your shipping flow
Glimps learns your active carriers, delivery windows, return policy and how to communicate delays across NL and BE.
Automatic tracking answers
Customers ask about their order — the chatbot checks MyParcel and answers immediately, 24/7.
What Glimps does with your MyParcel data
Multi-carrier tracking in one chat
Whether your customer shipped with PostNL, DPD, bpost or DHL — Glimps reads live status updates across all MyParcel carriers in one place.
Pick-up point information
The chatbot tells customers which pick-up point their parcel was delivered to and how long it will be held there.
Return shipment guidance
Glimps guides customers step by step through starting a return via MyParcel — without needing agent support.
Shipment label status
Customers and your team can check whether a shipping label has been created, scanned or is still pending in MyParcel.
Delivery updates and delay alerts
When a shipment is delayed or rerouted, the chatbot can proactively inform customers and manage their expectations.
Available 24/7
Shipping questions arrive at all hours. The chatbot handles them instantly, day and night, weekends included.
What your customers can ask
"Where is my parcel right now?"
"Which carrier is delivering my order?"
"My package was sent to a pick-up point — which one?"
"When will my order be delivered?"
"My parcel hasn't arrived yet, what do I do?"
"Has my return label been created?"
"How do I return my order via MyParcel?"
"Can I change the delivery address or carrier?"
Ready to connect Glimps to MyParcel?
Let your chatbot answer every shipping question with live MyParcel data — across all carriers, no agent needed.
Request a demo